At TrendWak.com, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our refund policy below for details on how to return items and request a refund.
1. Returns
- Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items must be returned within [Insert Number] days of receipt.
- Non-Returnable Items: Certain items cannot be returned, including but not limited to:
- Gift cards
- Sale items or items purchased with a discount code
- Intimate apparel or items with hygiene concerns once opened (e.g., swimwear, underwear)
2. Return Process
- How to Initiate a Return: To initiate a return, please contact us at info@trendwak.com with your order number and the reason for your return. We will provide you with instructions on how to proceed.
- Shipping: You will be responsible for paying your own shipping costs for returning your item unless the return is due to our error (e.g., wrong or defective item). Shipping costs are non-refundable.
- Return Address: [Insert Return Address Details]
3. Refunds
- Refund Process: Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
- Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@trendwak.com.
4. Exchanges
- Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@trendwak.com with details of the defect or damage.
- Exchange Process: If the product is eligible for exchange, we will provide instructions for the return and exchange process.
5. Sale Items
Only regular-priced items may be refunded. Sale items are not eligible for refunds.
6. Contact Us
If you have any questions about our refund policy, please contact us at info@trendwak.com.